Frequently Asked Questions
(July 2025)
Below you will find HoÊ»opili Community Association’s FAQs organized into the following categories: Homeowners Association; Neighborhood Safety and Regulations; Community Amenities and Facilities; Homeowner Responsibilities and Services; Improvements, Repairs, and Design Review Committee; and Trees and Landscaping
Homeowners Association (HOA)
01
Is my home or unit within Hoʻopili Community Association (HCA)?
Yes. Generally, all homes and units within Hoʻopili are within HCA, and all Owners of such homes and units are members of HCA. If your home or unit is also within a condominium association, you are a member of two associations.
02
Is my home or unit within a condominium association?
If your community is subject to a condominium property regime, you are also a member of a condominium association. A condominium association is “under” HoÊ»opili Community Association. Units in multi-family buildings are most often within a condominium association. Single-family homes are usually not within a condominium association but may be. Please check the community documents associated with your home.
03
What is the role of Ho'opili Community Association (HCA), and how is it administered?
Please see the detailed information provided on the "About Us" page on HCA’s webpage at https://www.hoopilihoa.com/about-us. Generally, HCA is an association of all owners in Ho'opili and oversees and manages the Ho'opili community.
HCA is administered in accordance with law and the Ho'opili Community Documents, including the Master Declaration of Covenants, Conditions, Restrictions, and Easements for Ho'opili; the Articles of Incorporation of Ho'opili Community Association; and the Bylaws of Ho'opili Community Association.
HCA is administered by its Board of Directors and operated by HCA employees. Certain homeowner issues, such as the collection of monthly assessments and covenant enforcement, are handled by the managing agent, Hawaiiana Management Company, Ltd.
04
Who does HCA "answer" to?
HCA is responsible to its members, which generally consists of all homeowners in Ho'opili.
05
How is the Board of Directors elected (or appointed)?
During the Declarant Control Period (defined below), D.R. Horton Hawaii LLC, the developer (or "Declarant") of Ho'opili appoints all or most Directors.
As the Declarant Control Period expires (which will likely occur in stages), some and eventually all, directors will be elected by "Community Representatives." Community Representatives will be selected by each community within Ho'opili, in the future. Community Representatives will represent their community at the annual meetings of HCA. The selection of Community Representatives has not yet commenced.
Declarant Control Period: Ho'opili is currently in the "Declarant Control Period," a special period that will allow Ho'opili to be developed as an integrated and planned development, and will continue while Declarant is developing Ho‘opili. Declarant Control will likely be released in stages, at a time determined by Declarant.
06
What is the role of HCA employees?
HCA employees perform day-to-day onsite operation and management of the Common Areas, including the pool, Common Area & Landscape Maintenance, Events, the Community Center, and Parks. HCA employees include a General Manager, an Operations Manager, a Landscape Manager, a Community Outreach and Events Coordinator, and other maintenance and support staff. See https://www.hoopilihoa.com/contacts.
07
Who is the managing agent?
Hawaiiana Management Company, Ltd. serves as the managing agent for both HCA and the condominium associations. You can find the account executive managing your community here: https://www.hoopilihoa.com/contacts
08
I have a complaint or concern. How do I voice my concern?
Please see the specific topics listed in these FAQs, below. If your question is not answered, please start by contacting the property manager for your community or the HCA General Manager. See https://www.hoopilihoa.com/contacts.
Neighborhood Safety and Regulations
Stay updated on the latest community news, events, and happenings at Ho‘opili. Our goal is to create a vibrant and engaged community where residents can connect, share, and participate in various activities. From neighborhood gatherings to volunteer opportunities, there's always something exciting happening in Ho'opili.
09
Who and what is the Hoʻopili Neighborhood Watch?
The Hoʻopili Neighborhood Watch is an independent group, organized by homeowners who communicate regularly on security and safety concerns in our neighborhood. If you would like to join the watch, please sign up HERE.
10
Who do I contact if I have concerns about speeding and illegal parking in our Neighborhood?
Please contact Honolulu Police Department (HPD). If you see an illegally parked vehicle in a condominium association, please contact the condominium association’s property manager. See https://www.hoopilihoa.com/contacts.
In time, most streets in Ho'opili will be dedicated to the City and County of Honolulu (C&C). Dedicating streets to the C&C is a complex process that takes time. Maps showing the backbone roadways within Ho’opili that have been open to the public for more than 6 months and where parking is permitted and not permitted have been provided to the HPD.
11
Who may I contact regarding abandoned vehicles?
Please use the following link to report abandoned vehicles to HPD: https://web5.hnl.info/pav/.
For vehicles abandoned within a condominium community, please contact the condominium association's property manager. See https://www.hoopilihoa.com/contacts.
12
Who do I contact regarding illegal fireworks?
Illegal fireworks are a state-wide issue and very difficult to control. Please contact HPD if you have concerns regarding illegal fireworks. HPD has informed us that they may need to catch individuals “in the act” in order to take action.
13
Who is responsible for maintaining and repairing sidewalks?
By law, sidewalk maintenance is the responsibility of the abutting property owner, subject to limited exceptions.
If repairs are required for a sidewalk located on a street that is not yet dedicated to the C&C, please inform the HCA Operations Manager at soho@hoopilicommunity.com.
Community Amenities and Facilities
14
Where can I pick up/buy a FOB key?
At SoHo Community Center from 9:00AM – 5:00PM daily except Tuesdays when SoHo is closed.
15
Are tents and canopies allowed at community parks?
Yes. Tents and canopies must be weighted down with sandbags, weights, water barrels or stakes (no longer than 10”). Tents and canopies may not exceed 10 ft x 10 ft.
16
Can I order porta potties to Hoʻopili community parks?
No, unless you have written permission by Hoʻopili Community Association.
17
Are bouncy houses/inflatables allowed in community parks?
No, unless you have written permission by Hoʻopili Community Association.
18
When does the pool/party room close?
Everyone needs to leave the facility by 8:30PM.
19
Can we bring our own tables and chairs inside the pool area?
Outside chairs and tables are NOT allowed around the pool patio.
20
How many chairs/tables do we have in the Kuapo Party Room?
Approx. 12 tables & 75 chairs.
21
How many chairs/tables do we have at the Konane Park Pavilion?
Approx. 6 tables & 48 chairs.
22
Is alcohol/smoking allowed at the pool facility?
Alcohol and smoking are prohibited on all common area grounds.
23
How do I make a reservation for the party room at the pool or other common area spaces?
You can find a step-by-step guide here: How to Reserve Space
24
Who is responsible for the maintenance of the SoHo Community Center and Pool?
HCA is responsible for the maintenance of the SoHo Community Center and Pool.
Homeowner Responsibilities and Services
25
Where can I get a copy of my monthly HOA statement?
Please email your property manager. Find their contact info HERE. Please include your full name and address in the email.
26
​Who do I contact if I have questions about my HOA fees?
Start right here: Contact Us (hmcmgt.com) and search for your community to find out who your property manager is.
The property manager is responsible for the collection of dues and assessments, and the application of those amounts to your individual account. Hawaiiana Management Corporation, Ltd. is the managing agent for HCA. The Hawaiiana Management Executive with the lead role for your community is listed at https://www.hoopilihoa.com/contacts.
27
Where can homeowners pick up their mailbox keys?
You should have received your mailbox keys at the same time you received your house keys. HCA and condominium associations do not carry mailbox keys.
28
How do I dispose of bulky trash items?
Bulky trash items should either be disposed by the homeowner directly at one of the City and County of Honolulu Waste Drop-off Locations (Overview of locations) or schedule a pick up HERE.
Improvements, repairs,
and Design Review Committe
29
Who do I need to contact for a design review (e.g. screen doors, plants and trees,fencing, solar etc.)?
Please contact the Design Review Team at Hawaiiana Management: Talea Robinson, talear@hmcmgt.com, 808-593-6360.
30
How does Design Review work – who has authority, and what are the relevant documents?
The City and County of Honolulu (C&C), the Design Advisory Board (DAB), and HCA, by and through its Design Review Committee (DRC), has design review and approval authority over all developments in Ho'opili, pursuant to the Ho'opili Urban Design Plan (UDP) and Ho'opili Design Review Committee Rules and Guidelines (Design Guidelines).
The Ho'opili UDP was approved and issued by the C&C.
The DAB is comprised of professionals in various fields, including architecture, planning, landscaping, and engineering. It reviews development projects and interprets the Ho'opili UDP when necessary.
As to homeowner improvements, the authority of the DAB has been delegated to the DRC. The DRC approves individual homeowner applications.
The DRC may also adopt supplemental design guidelines and rules specific to a community or a land use classification within Ho'opili. Supplemental guidelines and rules may contain specific provisions that vary from one portion of Ho'opili to another depending upon location, unique characteristics, and intended uses.
If your community is under the jurisdiction of a subdistrict association (e.g., a condominium association), the responsibilities of the DRC may be delegated to the community's board of directors or the community's design review committee (if established).
For questions regarding a planned improvement to your lot, home, or unit, please contact the Design Review Department listed on https://www.hoopilihoa.com/contacts.
31
Is my unit considered a single-family home or is it a multi-family building?
If you live in building that contains three or more residences/dwelling units, you live in a multi-family building. If that is not the case, then you live in an attached or detached single-family home.
32
What fences are permitted on residential lots?
Please refer to the FAQ above "How does Design Review work – who has authority, and what are the relevant documents?" Residential fencing in Ho'opili is regulated by the UDP and Guideline X.9 and Exhibit F-1 of the Design Guidelines. Generally speaking, the installation of fencing requires a "Minor Permit" from the DRC.
The Ho'opili UDP specifies that fencing in "front yards" at Ho'opili cannot be taller than three (3) feet. Under the Ho'opili UDP, "front yards" include any yard facing a street. Some homes in Ho'opili have two or three "front yards" under the UDP's definition.
For questions regarding fencing on your lot, please contact the Design Review Department listed on https://www.hoopilihoa.com/contacts.
In 2024, the DRC conducted a comprehensive review of all residential fencing in Ho'opili that identified over 100 instances of non-compliant fencing, primarily fencing in front yards that exceeded three feet in height. Each instance necessitates a detailed individual assessment. Letters began to be delivered to individual homeowners in February 2025 and will continue until each homeowner has been contacted. HCA is committed to addressing all discrepancies fairly and consistently.
Trees and Landscaping
This section applies primarily to owners of single-family homes
33
If I own a single-family home, am I responsible for trees in the planting strip between the road and the sidewalk?
Definitions: The "planting strip" is a landscaped strip between a sidewalk and a roadway. Trees within the planting strip are referred to as "Street Trees."
Why are Street Trees Important? The City and County of Honolulu (C&C) mandates Street Trees in Planting Strip Areas for new subdivisions to meet the C&C's roadway dedication standards. The subdivision plans for your community include requirements for specific Street Trees in pre-determined locations, specific tree types, and minimum canopy height requirements, as approved by the Urban Design Branch of the Department of Planning and Permitting.
When the roadway is ready for dedication, the C&C conducts an inspection to ensure its requirements have been met. Each Street Tree is inspected by the C&C Department of Parks and Recreation Division of Urban Forestry (DUF) to ensure each Street Tree is in the correct location, is the correct type, and is (or is likely to grow to) the minimum height.
If Street Tree requirements are not satisfied, HCA members will incur additional expenses before the C&C accepts the roadways for dedication. Similarly, if the C&C rejects the dedication, the ongoing maintenance and repair burden for the affected roadways falls on all HCA members.
If Street Trees are not maintained, the C&C can decline to accept the dedication of roadways, which will result in increased costs to Hoʻopili Community Association and its members. To reduce the overall cost of home ownership in Hoʻopili, HCA exercises strict oversight of Street Trees in order to ensure the complex process of roadway dedication is handled efficiently.
What do I need to do? Owners of single-family homes not within a condominium association are required to maintain landscaping in planting strips in front of or adjacent to their home along "internal" roadways.
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An "internal" road provides direct access within a community. (Other roads, referred to as "backbone" roads, and their planting strips and Street Trees, are maintained by HCA – even if a home abuts the backbone road.)
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Maintenance of planting strips that is required by Owners includes (i) properly and regularly watering and trimming grass; and (ii) properly and regularly watering Street Trees.
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Owners should not trim, prune, treat, replant or replace any Street Tree. If pruning, trimming, treatment, replanting, or replacement of a Street Tree is necessary, the Owner should inform the applicable condominium association, if one exists, or otherwise, HCA.
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Individual Owners will be assessed the cost to replace Street Trees for which they are responsible, except in unique circumstances.
For owners of homes within a condominium association, the condominium association will likely maintain the planting strips and Street Trees along internal roads - check your community documents. please refer to the Ho'opili Master Declaration of Covenants, Conditions, Restrictions, and Easements (Declaration), and Ho'opili Master Association Amended and Restated Community Rules (as amended, Rules).
34
What trees and other landscaping are permitted in my yard?
Please refer to the Ho'opili Design Review Committee (DRC) Rules and Guidelines (Design Guidelines).
Permitted landscaping is discussed in Guideline X.4 and Exhibit P-1 of the Design Guidelines.
Other than routine maintenance, landscaping may require a permit from the DRC. Generally, installing a tree in your yard may require a "Minor Permit" from the DRC.
35
Who can I contact about a tree that needs trimming or for other questions?
For questions about a particular tree, whether it is a Street Tree, whether you have responsibility for it, and for trimming and other maintenance, please contact landscaping@hoopilicommunity.com.
